{"xsrfToken":"7eab28305f0fc3040c055ae2b0f8f21b535af704_lout","branding":{"id":"11","key":"tssd","name":"Training, Scoop, & KB Service Desk","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bd0d30","headerLinkHoverBGColor":"#bd0d30","headerBadgeColor":"#bd0d30"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Freddy's Service Desks","sharedPortalName":"Freddy's Service Desks","userInitialAnnouncementHeader":"R365 Issue","userInitialAnnouncementMessageWiki":"<p>R365 has a known issue right now. We are not the POC for R365 support. Please reach out to them if you had a polling issue.</p>","translations":{"en-US":{"helpCenterTitle":"Freddy's Service Desks","sharedPortalName":"Freddy's Service Desks","announcementHeader":"R365 Issue","announcementMessage":"R365 has a known issue right now. We are not the POC for R365 support. Please reach out to them if you had a polling issue.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#df103a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWZiYTQxZC02NmViLTRkYjgtYjBjOS1iZDg5YWU4OGE1YzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDcwNzc2MDUsIm5iZiI6MTc0NzA3NzAwNX0.rbuZ_MYWWS4a2viDUiqL0dNB5dpY5U7NPxcEqSfMUuQ&client=f9fba41d-66eb-4db8-b0c9-bd89ae88a5c6&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"tssd","projectId":10105,"serviceDeskId":11,"name":"Training, Scoop, & KB Service Desk","description":"<p>Welcome! Managers and other authorized, active employees can raise a request for the Training, Scoop, & KB Service Desk using the options provided. Be sure to check out the <a href=\"https://ffcsb.us/mgmtFAQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Management FAQ Board</a> on The Scoop to see if your question has already been answered.</p>\n<p><br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #FFFFCE;border-color: #ccc;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #FFFFCE;\">\n <p>Please note that any tickets created/opened by Team Members, former employees, or Guests will be closed without being viewed. Reach out to restaurant management with any questions or issues you may have.</p>\n </div>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"10275","name":"Ask Team Freducation a Question","descriptionHtml":"","callToAction":"Ask Team Freducation a Question","introHtml":"<p>Questions regarding training should be directed here. Please direct Scoop specific questions to the Scoop Questions and Feedback section.</p>","icon":10320,"iconUrl":"https://freddysusa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[27],"key":""},{"id":"10276","name":"Ask The Scoop Team a Question","descriptionHtml":"","callToAction":"Ask The Scoop Team a Question","introHtml":"<p>Questions regarding anything Scoop related should be directed here.</p>","icon":10320,"iconUrl":"https://freddysusa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[28],"key":""},{"id":"10283","name":"Change Scoop Username","descriptionHtml":"","callToAction":"Change Scoop Username","introHtml":"<p>Scoop usernames should match the email on The Scoop account. If you have someone that needs to update their username please let us know through this form!</p>","icon":10625,"iconUrl":"https://freddysusa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10625","groups":[28],"key":""},{"id":"10403","name":"Freddy's Knowledge Base - Access","descriptionHtml":"","callToAction":"Freddy's Knowledge Base - Access","introHtml":"<p>Needing access or having trouble accessing the Freddy's Knowledge Base (FKB)? Please let us know here.</p>","icon":10323,"iconUrl":"https://freddysusa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[70,27],"key":""},{"id":"10404","name":"Freddy's Knowledge Base - Content","descriptionHtml":"","callToAction":"Freddy's Knowledge Base - Content","introHtml":"<p>Having trouble finding something on the Freddy's Knowledge Base (FKB) or do you want some new content added? Let us know.</p>","icon":10322,"iconUrl":"https://freddysusa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[70,27],"key":""},{"id":"10294","name":"Transfer Employee Between Groups","descriptionHtml":"<p><b></b></p>\n<div class=\"panel\" style=\"background-color: #f08b8b;border-color: #ccc;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\" style=\"background-color: #f08b8b;\">\n <b> <p>Transfers between restaurants in the same group should be handled by the MUM who oversees the locations.</p> </b>\n </div>\n</div>\n<p></p>","callToAction":"Transfer Employee Between Groups","introHtml":"<p>Have an employee that used to work for a different Freddy's franchise group? Put in your request here to have their Scoop account transferred to your location!</p>","icon":10316,"iconUrl":"https://freddysusa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[28],"key":""}],"reqGroups":[{"id":27,"name":"Training Questions and Feedback"},{"id":28,"name":"Scoop Questions and Feedback"},{"id":70,"name":"Freddy's Knowledge Base"}],"orderMapping":{"70":[10403,10404],"27":[10275,10403,10404],"28":[10283,10294,10276]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWZiYTQxZC02NmViLTRkYjgtYjBjOS1iZDg5YWU4OGE1YzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwNzgyMDUsIm5iZiI6MTc0NzA3NzAwNX0.a8pwSlY7DlR27YjYUahrH3hAttCGbU0dXjsxP25fBAQ","targetCollection":"upload-project-10105","endpointUrl":"https://api.media.atlassian.com","clientId":"f9fba41d-66eb-4db8-b0c9-bd89ae88a5c6","tokenDurationInMins":20}},"reqCreate":{"id":10276,"projectId":10105,"form":{"name":"Ask The Scoop Team a Question","descriptionHtml":"","callToAction":"Ask The Scoop Team a Question","intro":"<p>Questions regarding anything Scoop related should be directed here.</p>","instructions":"","icon":10320,"iconUrl":"https://freddysusa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10343","fieldConfigId":"10556","label":"Your Name","description":"The name of the person filling out this form.","descriptionHtml":"<p>The name of the person filling out this form.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10344","fieldConfigId":"10557","label":"Your Email","description":"The email of the person filling out this form. Preferably the email associated with your Scoop account.","descriptionHtml":"<p>The email of the person filling out this form. Preferably the email associated with your Scoop account.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10341","fieldConfigId":"10553","label":"Your Position","description":"The role/position of the person filling out this form.","descriptionHtml":"<p>The role/position of the person filling out this form.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10345","fieldConfigId":"10558","label":"Your Restaurant Name or Group Name","description":"If you are a GM or lower, please put your specific location. If you are a MUM or other representative from your group, please put your group name.","descriptionHtml":"<p>If you are a GM or lower, please put your specific location. If you are a MUM or other representative from your group, please put your group name.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10346","fieldConfigId":"10559","label":"Restaurant #","description":"Please put your restaurant number (format - ##-####) here. If you aren't tied to a specific restaurant (such as a MUM) then type N/A.","descriptionHtml":"<p>Please put your restaurant number (format - ##-####) here. If you aren't tied to a specific restaurant (such as a MUM) then type N/A.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What's your question or issue regarding?","description":"Content type, item(s), etc.","descriptionHtml":"<p>Content type, item(s), etc.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10347","fieldConfigId":"10560","label":"Detailed Description","description":"Give us a detailed question or explanation here. You can add pictures or other attachments below.","descriptionHtml":"<p>Give us a detailed question or explanation here. You can add pictures or other attachments below.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add any pictures or other attachments that the Scoop team may need to help you.","descriptionHtml":"<p>Add any pictures or other attachments that the Scoop team may need to help you.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/10276","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/10276","calendarParams":{"firstDay":0,"date":"2025-05-12T14:10:05-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWZiYTQxZC02NmViLTRkYjgtYjBjOS1iZDg5YWU4OGE1YzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwNzgyMDUsIm5iZiI6MTc0NzA3NzAwNX0.a8pwSlY7DlR27YjYUahrH3hAttCGbU0dXjsxP25fBAQ","targetCollection":"upload-project-10105","endpointUrl":"https://api.media.atlassian.com","clientId":"f9fba41d-66eb-4db8-b0c9-bd89ae88a5c6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}